Yes. PolarBear Remit App is our top priority at the moment. Although we do not have a specific release date yet, designing, integration and testing are progressing smoothly. We are targeting a rollout within the next few weeks.

We appreciate your patience and support.

We continuously enhance the PolarBear Remit mobile app to deliver better performance,new features, and a smoother user experience. Our latest updates focus on improving security, speed, and overall usability. 

For both P2P ( individual ) and B2B ( business), you can send up to CAD $50,000 (or equivalent in EUR) per transfer from Canada to the SEPA zone. This limit helps us keep transfers safe and compliant with banking rules. If you need to send more, you can split the amount into multiple transfers.

This policy applies to all customer-initiated transfers from Canada to accounts located in the SEPA zone, whether processed via SEPA Credit Transfer (SCT), SEPA Instant Credit Transfer (SCT Inst), or correspondent banking channels.

Our Internal Transfer Limit

• Our Company shall impose a maximum transfer limit of CAD $50,000 (or equivalent in EUR) per transaction for outbound transfers from Canada to SEPA zone beneficiaries.
  
  

• This limit of $50,000 CAD is lower than the SEPA Instant maximum cap of €100,000 per transaction.
  
  

• Our Company may review and adjust the internal transfer limit based on risk assessments, regulatory requirements, and operational considerations.

Yes. Our platform is powered by trusted financial data sources,  uses a premium API with live currency exchange rates. When you search, you instantly access the most up-to-date currency values with our real-time foreign exchange rates, update every second,  helping you make confident, informed decisions for every transaction.

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P2P= person to person.  B2B= business to business.

Both P2P and B2B limit: From $50 to $50000 / per transaction

PolarBear Remit App will be designed and integrated P2P ( Individual) and B2B ( Business) transfers into the same platform. One app, two modes of use. This can make it more convenience for customers.

In Canada, most of banks ( six big banks ) using Interac e-Transfer have limits from $3000 per transaction for P2P,  and $25000 limit for each transaction of B2B.  If you request to increase the e-transfer limit for P2P or B2B, please contact your bank do it.

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We integrated Canada's Interac e-Transfer with our platform.  Users can directly fund their wallet in our app.  Users also need to provide personal or business information,  match their bank record for KYC verification.

You can track the status of your transfer at our app. We provide real-time updates on the progress of your transaction. 

When a government ID cannot be captured clearly by a camera to auto-fill information fields ( like OCR for name, DOB, ID number), the main reasons usually fall into technical ( low camera resolution, poor focus or shaky hands, camera lens dirty/ scratched etc.), environmental ( lighting issues or background interference) and document-related issues ( worn or damaged ID, language/ script complexity etc.).

When the user takes or uploads the image, use our system to automatically detect: Driver's License, Passport, National ID, Permanent Residence Card .  Select the Government ID you prefer, and start with an in-app upload button: Capture Photo button or Select from your photo Gallery button. This speeds up onboarding and reduces confusion.

Customer Support Portal serves as the customer-facing support platform where Users can:

• Submit support ticket (e.g. failed transfers, KYC issues)

• Track transaction status

• Chat with customer support agents

• Access FAQs, guides, and help articles

• View account-related alerts or messages

Once you confirm and submit a transfer, the transaction is considered final and cannot be reversed. Please ensure all recipient details (such as name, account number, mobile wallet ID, or bank information) are correct before initiating a transfer.

It's crucial to double-check recipient information before confirming a transaction. You are fully responsible for the accuracy of the information you provide.  If you make a mistake, contact our customer support immediately for assistance. 

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We may offer tailored services for large transactions or business clients. Contact our business support team for more information on customized solutions. 

If you suspect unauthorized access, change your password immediately. Protect your computer IP address, avoiding use public WiFi for money transfer, using Google Chrome or contact our customer support team for further assistance. 

Yes, digital wallets. Except for direct bank transfer, if your family or friends have a bank account in China, you can use Alipay or WeChat Pay to transfer your funds to China's four major banks, in the name of Gift, Family Support or Salary. 

This kind of digital wallet is very popular not only in China, but also in other countries. For example: Philippine's  Gcash, Maya.  India's UPI, PhonePe. Vietnam's MoMo, ZaloPay. Kenya' M-Pesa, Airtel Money.  Nigeria's OPay, PalmPay etc. 

We only accept government-issued photo ID such as Driver's License, Passport, National Identity Card, Provincial or Territorial ID card, Permanent Resident Card for personal KYC verification.

At the moment, we do not support transactions for cryptocurrencies. Our services focus on traditional currency transfers.