As part of our KYC process, we require a government-issued photo ID, proof of address, and other documents. For example: Passport, Driver's License, Provincial or Territorial Photo ID Card, Citizenship Card, Permanent Resident Card, etc.

Yes, we continuously enhance the PolarBear Remit mobile app to deliver better performance,new features, and a smoother user experience. Our latest updates focus on improving security, speed, and overall usability. 

We appreciate your patience and support.

PolarBear Remit App is our top priority at the moment. Although we do not have a specific release date yet, designing, integration and testing are progressing smoothly. We are targeting a rollout within the next few weeks.

PolarBear Remit App will be supporting multiple remittance corridors, originating from Canada and sending funds to the following destination countries:

Asia: 

India, Philippine, China, Vietnam, Indonesia, Thailand, Pakistan, Sri Lanka, Bangladesh, 

Singapore, Hongkong, Taiwan, South Korea, Japan, Nepal and Myanmar.

America:

United States, Mexico, Jamaica, Colombia, Haiti, Uruguay, Paraguay, Brazil and Argentina.

Europe: 

France, Germany, United Kingdom, Turkey, Ukraine and Kazakhstan.

European Banking:  

Our App supports SEPA zone 28 EU member states, plus 8 Non-EU member states:  Iceland, Liechtenstein, Norway, Switzerland, Monaco, San Marino, Andorra, and the United kingdom.

Middle East:

Saudi Arabia, UAE, Qatar, Jordan, Lebanon and Israel.

Africa:

Somalia, Morocco, Nigeria, Kenya, Tanzania, Ghana, Uganda, Zambia,

Ivory Coast, Senegal, Mali, South Africa, Zimbabwe and The Gambia.

South Pacific:

Australia, New Zealand.

Yes. Our platform provides real-time exchange rate and no fees for your use, before starting cross-border payments.

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P2P= person to person.  B2B= business to business.

P2P is Peer-to-Peer or Person -to-Person, meaning transactions that happen directly between two individuals without a traditional intermediary. P2P often used for personal transfers and convenient for small amounts.

B2B is Business-to-Business, meaning transactions between two businesses. Usually higher amounts, requires compliance with invoicing, taxes, and regulations. Often uses bank transfers, SWIFT, or specialized payment platforms.

Yes, PolarBear Remit App is designing and integrating P2P ( Individual) and B2B ( Business) transfers into the same platform. One app, two modes of use. This can make it more convenience for customers.

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You can add or deposit funds to wallet through Canada's nationwide Interac e-transfer. Log in to your online banking and make an e-transfer using the details we provided. There are limits on the amount you can send per transaction, which are set by your financial institution, typically around $2000 to $3000. If you want to increase the limits from $3000 to $10000, you can request your bank do it before cross-border transfer.

You can track the status of your transfer in real time by logging into your account on our website. We provide regular updates on the progress of your transaction. 

Customer Support Portal serves as the customer-facing support platform where Users can:

• Submit support ticket (e.g. failed transfers, KYC issues)

• Track transaction status

• Chat with customer support agents

• Access FAQs, guides, and help articles

• View account-related alerts or messages

You can use manual editor to fill and correct inaccuracy part of the Form ( e.g. date of birth, expiry date of driver license etc.), before pressing Submit Document button. 

Once a transfer is initiated, cancellation options may be limited. Please contact customer support as soon as possible if you need assistance with a cancellation. 

It's crucial to double-check recipient information before confirming a transaction. If you make a mistake, contact our customer support immediately for assistance.

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We may offer tailored services for large transactions or business clients. Contact our business support team for more information on customized solutions. 

If you suspect unauthorized access, change your password immediately. Protect your computer IP address by using VPN or contact our customer support team for further assistance. 

Yes, except for bank deposits, if your family or friends have a bank account in China, you can use Alipay or WeChat Pay to transfer your funds to China's four major banks, in the name of Gift, Family Support or Salary. 

If ID documents are without address information, you need to submit additional proof of address documents such as a Bank statement (mortgage/credit card), Utility bills (phone, electricity/gas/water), etc. 

At the moment, we do not support transactions involving cryptocurrencies. Our services focus on traditional currency transfers.