Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Yes, we are lawful. PolarBear Remit Inc. is a FINTRAC-registered and regulated money service business in Canada. Registration Number: M23610108. The registration with FINTRAC is to ensure compliance with financial regulations, including anti-money laundering ( AML) and know your customer (KYC) requirements.
Yes, we continuously enhance the PolarBear remit app to deliver better performance, new features, and a smoother user experience. Our latest updates focus on improving security, speed, and overall usability. We appreciate your patience and support as we work to serve you better.
Our platform implements robust authentication mechanisms such as biometric authentication
( fingerprint, face recognition ) or two-factor authentication (2FA) to ensure secure access to the app.
We also employ encryption, and secure servers and databases, to protect sensitive user data and financial transactions.
As part of our KYC process, we require a government-issued photo ID, proof of address, and other documents. For example: Passport, Driver's License, Provincial or Territorial Photo ID Card, Citizenship Card, Permanent Resident Card, NEXUS Card, etc.
Yes. Our platform provides the best exchange rate and no fees for your use, before starting cross-border payments.
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You can make payment through Canada's nationwide Interac e-transfer. Log in to your online banking and make an e-transfer using the details we provided.
You can track the status of your transfer in real time by logging into your account on our website. We provide regular updates on the progress of your transaction.
Once a transfer is initiated, cancellation options may be limited. Please contact customer support as soon as possible if you need assistance with a cancellation.
It's crucial to double-check recipient information before confirming a transaction. If you make a mistake, contact our customer support immediately for assistance.
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We may have loyalty programs or rewards for our valued customers. Check our website or contact customer support for information on any available rewards programs.
We may offer tailored services for large transactions or business clients. Contact our business support team for more information on customized solutions.
If you suspect unauthorized access, change your password immediately. Protect your computer IP address by using VPN or contact our customer support team for further assistance.
Yes. Except for bank deposits through the SWIFT code, if your family or friends have a bank account in China, you can use Alipay or WeChat Pay to transfer your funds to China's five major banks, in the name of Family Support or Salary.
If ID documents are without address information, you need to submit additional proof of address documents such as a Bank statement (mortgage/credit card), Utility bills (phone, electricity/gas/water), etc.
At the moment, we do not support transactions involving cryptocurrencies. Our services focus on traditional currency transfers.