This Privacy Policy outlines the procedures and practices of POLARBEAR REMIT INC. ("we," "us," or "our") regarding the collection, use, and protection of personal information of clients and users of our Money Service Business in Canada.

1. Information We Collect

a. Personal Information:

We may collect personal information such as names, addresses, dates of birth, government-issued identification details, and contact information to provide money services and ensure compliance with regulatory requirements.

b. Financial Information:

To facilitate financial transactions, we collect and store information related to transactions, including transaction amounts, currencies, and recipient details.

c. Transaction History:

We maintain a record of transaction history for compliance, reporting, and dispute resolution purposes.

d. Communication Data:

We may collect and store communications between clients and our customer support team for quality assurance and service improvement.

2. How We Use Personal Information

a. Service Delivery:

Personal information is used to provide money services, including but not limited to money transfers, currency exchange, and other financial transactions requested by clients.

b. Regulatory Compliance:

We use personal information to fulfill legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, and to report to relevant authorities as required by law. Additionally, we may consult with legal professionals to ensure compliance with PIPEDA and other relevant privacy laws in Canada.

c. Customer Relationship Management:

Personal information may be used to manage and enhance our relationship with clients, including addressing inquiries, providing support, and conducting customer satisfaction surveys.

3. Information Sharing

a. Third-Party Service Providers:

We may share personal information with third-party service providers, including financial institutions and payment processors, to facilitate and process transactions.

b. Legal Compliance:

Personal information may be disclosed to comply with legal obligations, respond to law enforcement requests, or protect our rights and the rights of others.

4. Security

a. Data Security Measures:

We employ industry-standard security measures to safeguard personal information from unauthorized access, disclosure, alteration, and destruction.

b. Employee Access Controls:

Access to personal information is restricted to authorized personnel only, and employees undergo training on data protection and privacy practices.

5. Retention Period

We retain personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy, and as required by applicable laws and regulations.

6. Your Rights

a. Access and Corrections:

Individuals have the right to access their personal information and request corrections. Requests can be submitted to: info@polarbearremit.com

b. Withdrawal of Consent:

Where applicable, individuals may withdraw their consent for the processing of personal information.

7. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy. Material changes will be communicated to clients via email or through a prominent notice on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer at info@polarbearremit.com

9. Consent

a. Voluntary Provision:

By using our services, you voluntarily provide consent to the collection, use, and disclosure of personal information as outlined in this Privacy Policy.

b. Withdrawal of Consent:

Clients have the right to withdraw their consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may impact the ability to provide certain services.

10. Marketing Communications

We may send marketing communications to clients who have opted in to receive such information. Clients can opt out at any time by following the instructions provided in the communication.

11. International Data Transfers

a. Cross-Border Processing:

Personal information may be transferred and processed in countries outside of Canada for the purposes outlined in this Privacy Policy. We will take reasonable steps to ensure that adequate safeguards are in place to protect the privacy and security of personal information.

12. Cookies and Tracking Technologies

a. Use of Cookies:

We may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. Users can manage cookie preferences through their browser settings.

b. Third-Party Analytics:

We may use third-party analytics services that utilize cookies and other tracking technologies to gather information about website usage. This information is used for statistical analysis and service improvement.

13. Minors' Privacy

a. Age Restriction:

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from minors without parental consent.

14. Data Subject Requests

a. Requests for Information:

Individuals may submit requests for access to their personal information, corrections, or the deletion of their information. Requests can be made by contacting us at info@polarbearremit.com

15. Data Breach Notification

a. Timely Notification:

In the event of a data breach that poses a risk to individuals, we will promptly notify affected individuals and relevant authorities as required by law.

16. Links to Third-Party Websites

a. Third-Party Websites:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Users are encouraged to review the privacy policies of external websites.

17. Governing Laws

a. Applicable Laws:

This Privacy Policy shall be governed by and construed under the laws of the Province of Ontario and the applicable federal laws of Canada. 

Dated: December 08, 2023

Location: Toronto, Ontario, Canada